Live Chat vs. Phone Support: Why Your Business Needs Both
If you’re trying to decide between live chat and phone [...]
Learn How to Write a Customer Satisfaction Phone Survey
Learning how to write a customer satisfaction survey for [...]
What Is Live Chat Customer Service?
Gone are the days where you’re kept on hold [...]
Emotional Intelligence and Customer Satisfaction [Updated]
Every customer who interacts with your company wants to [...]
What Are Conversational Platforms? A Conversational AI Guide
You’ve heard buzz about conversational AI platforms, but do you [...]
What are Conversational AI Software Solutions?
Technology is advancing at an exponential rate, meaning new [...]
World-Class Customer Service Definition & Guide
Customer service gets a lot of hype these days—and [...]
Customer Service vs. Customer Support: What’s the Difference?
Talking about the difference between customer care and customer service [...]
Developing Customer Satisfaction Strategy: Complete Guide
Does it feel like figuring out what your customers want [...]
Customer Service Trends in 2020: What You Need To Know
Most trends come and go quickly, but some of them [...]
