How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety [...]
3 Key Differences Between Customer Support & Technical Support
No matter what industry your business is in, you’ll need [...]
How Is Service Level Calculated in a Call Center? 3 Methods to Know
The service level for call centers is a measurement of standards put in place so you can define success and keep your customers happy each day.
FAQs: How Does a Call Center Operate?
Call centers are a keystone of business operations for [...]
Overcoming 5 Disadvantages of a Subscription Business Model
If you’re like most Americans, you likely have a [...]
Why Use SMS Marketing with Other Channels? 10 Reasons
When you’re looking for ways to enhance and diversify [...]
8 Essential Rules of Medical Office Phone Etiquette
Table of Contents 1. Avoid Medical Jargon 2. Identify [...]
What Is SOC 2 Compliance? FAQs for Business Owners
If you’re a business owner, you may have heard about [...]
How IVR Technology Works: 11 Key Terms to Know
You’ve certainly encountered IVR technologies countless times throughout your [...]
10 Dos and Don’ts of Call Center Quality Assurance
You know call center quality assurance is important—but is [...]
