10 Dos and Don’ts of Call Center Quality Assurance
You know call center quality assurance is important—but is [...]
What Challenges Are Addressed by Managed IVR?
Interactive voice response (IVR) offers the modern call center [...]
Contact Center vs. Call Center: Do You Have to Choose?
Your business is growing, and it’s time to better [...]
10 Advantages of Video Chat Customer Service in 2020
The COVID-19 pandemic has forced many Americans to work [...]
Live Chat vs. Phone Support: Why Your Business Needs Both
If you’re trying to decide between live chat and phone [...]
Learn How to Write a Customer Satisfaction Phone Survey
Learning how to write a customer satisfaction survey for [...]
What Is Live Chat Customer Service?
Gone are the days where you’re kept on hold [...]
Emotional Intelligence in Customer Service
Every customer who interacts with your company wants to [...]
What Are Conversational Platforms? A Conversational AI Guide
You’ve heard buzz about conversational AI platforms, but do you [...]
What are Conversational AI Software Solutions?
Technology is advancing at an exponential rate, meaning new [...]
