What Is an Outbound Call Center and What Can One Do?
If you own a business and don't know what interactive voice response IVR is, you might be losing customers. Learn how this call center technology can help you.
Why Do Customers Complain About Your Business?
With the internet now accessible to virtually everyone, consumers [...]
What Is Customer Perception & Why Is It Important?
When your company is in a competitive niche, it’s often [...]
How to Add Value to Customer Service Greetings
Many businesses focus on providing fast turnaround or excellent [...]
How to Measure Customer Feedback
For a majority of US consumers, customer service is [...]
What Is NPS in a Call Center?
Any business is constantly looking for ways to measure success [...]
What Does a Call Center Representative Do? A Typical Day
Nearly 460,000 people work in call centers in the [...]
Why Good Telephone Customer Service Is Important in Business
Today’s marketing advice tends to swirl around the importance [...]
The Difference Between a Call Center and Service Desk
On the surface, the nuances of different types of customer [...]
How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety [...]
