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ROI Call Center Solutions Blog

July 6, 2017
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AMERICAN FORK — ROI Call Center Solutions, a provider of specialized inbound and outbound outsourced customer service, recently announced the selection of Han Butler as its next president. Butler, who previously served as the company’s Vice President of Marketing & Business Development and Chief Revenue Officer, has been with ROI Call Center Solutions for approximately

June 28, 2017
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Chatbots, or automated voice services, are rapidly gaining popularity throughout the business industry. Whether they are being implemented in targeting audiences via chatbot messaging marketing, social media engagement and conversation, or personalized promotional campaigns, companies are finding that using bots in various aspects of the business process can add ease and efficiency where there once

June 4, 2017
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Running your own business can be costly in both time and finances, so any opportunity to save money without having to sacrifice service is ideal. Check out these three inventive ways to capitalize on outsourcing solutions and cost reduction, all while improving your business and the services you provide.   Advertise Alternatively Traditional advertising has

May 17, 2017
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Business Process Outsourcing (BPO), when done correctly, can help you cut costs all while increasing customer service and giving your company the flexibility it needs to grow. BPO services hand over non-core competency functions (such as lead generation, after-hours call centers, customer care/service, billing and payment support, etc.) to a third party. This allows you