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What Does a Call Center Representative Do? A Typical Day
Nearly 460,000 people work in call centers in the United States alone. Why? Because the industry is always growing [...]
What Is a Predictive Dialer in a Call Center [FAQs]
Call center agents make numerous calls each day. But between each call, there’s a risk of downtime while agents wait [...]
Why Good Telephone Customer Service Is Important in Business
Today’s marketing advice tends to swirl around the importance of having a social media presence or innovative customer service [...]
The Difference Between a Call Center and Service Desk
On the surface, the nuances of different types of customer service may not seem that important. But when you’re trying [...]
How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety of issues as part of their everyday job. A customer [...]
3 Key Differences Between Customer Support & Technical Support
No matter what industry your business is in, you’ll need to provide customers with stellar customer service when they experience [...]
How Is Service Level Calculated in a Call Center? 3 Methods to Know
The service level for call centers is a measurement of standards put in place so you can define success and keep your customers happy each day.
FAQs: How Does a Call Center Operate?
Call centers are a keystone of business operations for companies across a wide range of industries. Whether you’re in [...]
