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How Is Service Level Calculated in a Call Center? 3 Methods to Know
The service level for call centers is a measurement of standards put in place so you can define success and keep your customers happy each day.
FAQs: How Does a Call Center Operate?
Call centers are a keystone of business operations for companies across a wide range of industries. Whether you’re in [...]
What Is B2B Telemarketing? Your Guide to Inbound and Outbound Calling
There’s no getting around it—marketing isn’t what it used to be. In decades past, print ads, billboards, or TV [...]
Simple Guide on How to Hire a Call Center
Need help handling a high volume of phone calls? If so, hiring a call center is an excellent solution. [...]
5 Advantages of Cross-Selling to Your Customers
Looking for ways to bring in more revenue—without dropping loads of cash on customer acquisition? Cross-selling is one of the [...]
8 Over-the-Phone Sales Tips for Beginners
Sales certainly requires a unique skill set, with over-the-phone sales being perhaps the highest art form. If you’re new [...]
Overcoming 5 Disadvantages of a Subscription Business Model
If you’re like most Americans, you likely have a pile of deliveries on your doorstep several times a week. [...]
How to Manage Outsourced Employees [10 Rules]
It’s hard enough managing your employees and your own to-do list simultaneously. So when you add outsourced employees into [...]