Blog
Contact Center vs. Call Center: Do You Have to Choose?
Your business is growing, and it’s time to better serve your customers by opening up a call center. Or, [...]
10 Advantages of Video Chat Customer Service in 2020
The COVID-19 pandemic has forced many Americans to work from home, participate in online schooling, and generally spend a [...]
Live Chat vs. Phone Support: Why Your Business Needs Both
If you’re trying to decide between live chat and phone support, allow us to settle the debate right now: both [...]
Learn How to Write a Customer Satisfaction Phone Survey
Learning how to write a customer satisfaction survey for the phone can feel like learning fine art. From the [...]
9 Unexpected Advantages of Business Process Outsourcing (BPO)
Are you scrambling to tackle your daily to-do list each day before leaving the office? Or maybe you feel [...]
How to Determine Customer Acquisition Cost [Step-by-Step]
It’s easy to get caught up in bringing in new customers any way you can, regardless of the time [...]
What Is Live Chat Customer Service?
Gone are the days where you’re kept on hold for over an hour waiting to talk to a customer [...]
What is a Virtual Call Center? Everything You Need to Know
What is a virtual call center? Rather than a large room filled with cubicles and representatives talking over each other, [...]
