Blog
The Difference Between Outsourcing and Business Process Outsourcing
Outsourcing and Business Process Outsourcing (BPO) are sometimes used interchangeably. Although the two terms are related, they aren’t the [...]
Call Center Customer Experience Best Practices in 2020
Today, we are living in what some call the “Experience Economy.” Consumers have more and more buying power, and [...]
The Different Types of Call Centers: What Call Centers Can Do for You
Customers are essential for a business. Indeed, it could be said that without customers, there would be no business. [...]
How to Set Up a Successful Appointment Generation Campaign
For many businesses, appointment generation (or appointment setting) campaigns are a valuable customer acquisition strategy. In today’s business environment, [...]
How to Choose Which Call Center to Hire Based On Your Company Needs
More and more businesses are outsourcing support to third-party contact centers, and you’ve decided to hire a call center [...]
Customer Service Best Practices [Infographic]
The primary job function of staff members is to represent your company and convey to the customer that they [...]
Outsourcing Customer Service: The Key to Your Successful Business Strategy
It’s a consumer-driven market, with information and multiple products or services available to customers around the globe at the [...]
20 First Call Resolution Strategies That Make a Difference
First call resolution (FCR) is resolving customer needs in a single response or interaction. This vitally important call center [...]
