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8 Essential Rules of Medical Office Phone Etiquette
Table of Contents 1. Avoid Medical Jargon 2. Identify Your Clinic Quickly 3. Follow HIPAA Procedures 4. Explain Any [...]
What Is SOC 2 Compliance? FAQs for Business Owners
If you’re a business owner, you may have heard about SOC 2 compliance and wondered if it’s something that applies [...]
8 Ways Human Resource BPO Can Serve Your Small Business
When you run a small business, you’re used to doing it all. You’re great at coming up with innovative [...]
How IVR Technology Works: 11 Key Terms to Know
You’ve certainly encountered IVR technologies countless times throughout your life. But if you’re not familiar with the term, you’re [...]
10 Dos and Don’ts of Call Center Quality Assurance
You know call center quality assurance is important—but is your quality assurance plan working? And what is quality assurance [...]
What Challenges Are Addressed by Managed IVR?
Interactive voice response (IVR) offers the modern call center an opportunity to optimize customer service like never before. Maybe [...]
Contact Center vs. Call Center: Do You Have to Choose?
Your business is growing, and it’s time to better serve your customers by opening up a call center. Or, [...]
10 Advantages of Video Chat Customer Service in 2020
The COVID-19 pandemic has forced many Americans to work from home, participate in online schooling, and generally spend a [...]
