Blog
Live Chat vs. Phone Support: Why Your Business Needs Both
If you’re trying to decide between live chat and phone support, allow us to settle the debate right now: both [...]
Learn How to Write a Customer Satisfaction Phone Survey
Learning how to write a customer satisfaction survey for the phone can feel like learning fine art. From the [...]
9 Unexpected Advantages of Business Process Outsourcing (BPO)
Are you scrambling to tackle your daily to-do list each day before leaving the office? Or maybe you feel [...]
How to Determine Customer Acquisition Cost [Step-by-Step]
It’s easy to get caught up in bringing in new customers any way you can, regardless of the time [...]
What Is Live Chat Customer Service?
Gone are the days where you’re kept on hold for over an hour waiting to talk to a customer [...]
What is a Virtual Call Center? Everything You Need to Know
What is a virtual call center? Rather than a large room filled with cubicles and representatives talking over each other, [...]
What is the Process of Lead Generation?
What is lead generation? Why is it important? What is the process of lead generation? Most companies today understand [...]
Emotional Intelligence in Customer Service
Every customer who interacts with your company wants to walk away feeling as though their needs have been met and [...]
