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Just a few decades ago, human-like talking robots were only the stuff of sci-fi movies. And now here we are, [...]

Excellent customer service is at the heart of every great business. But what happens when your company is stretched [...]

The key differences between appointment setting and lead generation are the end goal, the strategy used, and the length of the process.

Wondering about the benefits of B2B appointment setting services? You’ve come to the right place. We’ll explain everything you [...]

What is customer service outsourcing, and how can it help your business thrive? Like other outsourced services, customer service [...]

We live in an age when the consumer has more power than ever before, thanks to the internet, social [...]

Outsourcing and Business Process Outsourcing (BPO) are sometimes used interchangeably. Although the two terms are related, they aren’t the [...]

Today, we are living in what some call the “Experience Economy.” Consumers have more and more buying power, and [...]