Blog
How to Implement First Call Resolution Training [Successfully]
When a customer calls a business and with a question or concern that is answered promptly, that is known [...]
3 Customer Retention Strategies for Small-Medium Businesses
The amazing tools and environment available to entrepreneurs today—which include the Internet connecting us to new customers—make it easier [...]
The Ultimate TCPA Compliance Checklist [A Step-by-Step Guide]
Selling over the phone is arduous work, but it's a regular practice because it works. However, there are laws [...]
Call Center Quality Monitoring: 16 Best Practices for Results
Call center quality assurance is business jargon for analyzing the quality of a call through the lens of the [...]
The Top 15 Call Center Performance Metrics to Improve Productivity
More often than not, front-line employees like your call center support team are going to be your new and returning [...]
How to Improve Call Center Knowledge Management [The Ultimate Guide]
You may have the greatest product or service the world has ever seen, but that won’t mean anything if [...]
The Ultimate Guide on Omnichannel Customer Engagement
Customers are interacting with brands in all new ways, making for an exciting new age of marketing and strategizing, [...]
The Ultimate Customer Service Audit Checklist For Businesses
Is your business’ customer service strategy up-to-date and compliant? Your customers are your customers. Even if your customer service [...]
