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5 Proven Cost Reduction Strategies For Call Centers
In the modern, global economy, communication is integral for business success, making call centers into a profitable and integral [...]
How to Use Staff Leasing to Manage the Holiday Call Traffic
The holidays are a crazy time for all businesses, particularly retail, and especially if you are a small business with [...]
Why Your Business Needs 24/7 eCommerce Customer Service
Customer service can make or break a company. Even if you have a stellar product, if your customers don’t get [...]
What Is a Business Continuity Plan and What Are Its Benefits?
What is a Business Continuity Plan? A business continuity plan (BCP) details what your business will do during various [...]
Customer Support Outsourcing: 5 Proven Benefits
Outsourcing has become an important part of modern business strategies. Outsourcing key areas of your business such as customer service [...]
Do 24/7 Support Operations Really Make a Difference?
Almost all of us are asleep at 3 AM. This simple fact leads many to wonder whether they need [...]
5 Advantages of Using Live Chat Support for Customer Support
Almost everyone has talked to a customer service representative over the phone. It is an experience that is familiar [...]
Medical Answering Service: Customizing The Customer Experience
Providing great customer service day and night isn’t always as easy as it sounds—especially when your customer base is comprised [...]
