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How to Answer Customer Service Emails
Have you ever gotten a customer service email that totally turned you off of the company? You think, “OK, [...]
How to Make Your Customer Service Even Better
One of the most frequent complaints a customer has about a bad business experience is poor customer service. It’s [...]
How Much Does Outsourced Customer Service Cost?
Outsourcing customer service can have many benefits. It can increase the availability of customer service agents and improve the [...]
What Is Workforce Management in a Call Center?
At the end of the day, a call center is only as effective as the employees who staff it. [...]
Benefits Of Excellent Customer Service [Tips & Examples]
Some may say that customer service is just another one of those necessary parts of a business that doesn’t [...]
What Is a Call Center Job Like?
Working in a call center can be a rewarding and enjoyable career with plenty of realistic opportunities for advancement; [...]
How to Best Answer: “What Does Customer Service Mean to You?”
When applying for a customer service job, one question is almost inevitable: “What does customer service mean to you?” [...]
How to Reduce Hold Time in a Call Center
Reducing the amount of time your customers wait is a crucial part of a successful business. No one likes to [...]
