Blog
How To Improve Call Center Quality Assurance
Is your call center quality assurance lagging? Many companies struggle to get QA programs off the ground—or to make [...]
Maximizing Customer Lifetime Value with Call Center Services
Every company wants to maximize customer lifetime value—but with so many variables that affect it, it’s hard to know [...]
How To Scale a Call Center: What You Should Know
At some point—if business is going well—you’re going to outgrow things that once made sense: manual processes all-team standups [...]
Common Call Center Staffing Problems (and How to Avoid Them)
What’s the most difficult part of running a call center? Given all of the teams we’ve talked to, we’d argue [...]
Effective Strategies to Prevent Customer Churn
Could you afford to lose 25% of your customers? Most businesses can’t—and yet, with high customer churn rates, that’s [...]
8 Reasons to Use Call Centers in the Philippines
In this article, we’ll explore eight reasons why the Philippines might be the perfect fit for your call center needs. Recognize your needs in this list? Skip to the end of this article, and we’ll show you how to get started.
How to Handle Customer Complaints: 5 Steps to Turn Detractors Into Promoters
Handling customer complaints can be tricky. These 15 tips from our team of CX experts will help your team handle issues effectively, quickly and positively.
Managing Call Center Overflow
When it comes to customer service, time is of the essence—nearly 60% of customers said that long waits or hold [...]
