Blog
How To Scale a Call Center: What You Should Know
At some point—if business is going well—you’re going to outgrow things that once made sense: manual processes all-team standups [...]
Common Call Center Staffing Problems (and How to Avoid Them)
What’s the most difficult part of running a call center? Given all of the teams we’ve talked to, we’d argue [...]
Effective Strategies to Prevent Customer Churn
Could you afford to lose 25% of your customers? Most businesses can’t—and yet, with high customer churn rates, that’s [...]
8 Reasons to Use Call Centers in the Philippines
In this article, we’ll explore eight reasons why the Philippines might be the perfect fit for your call center needs. Recognize your needs in this list? Skip to the end of this article, and we’ll show you how to get started.
How to Handle Customer Complaints: 5 Steps to Turn Detractors Into Promoters
Handling customer complaints can be tricky. These 15 tips from our team of CX experts will help your team handle issues effectively, quickly and positively.
Managing Call Center Overflow
When it comes to customer service, time is of the essence—nearly 60% of customers said that long waits or [...]
How To Avoid Call Center Turnover
If your call center agents are leaving faster than you can replace them, you’re not alone—and it’s not (entirely) [...]
The Importance of Customer Satisfaction Surveys [And How to Run One Effectively]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the single-question CSAT surveys you’re likely familiar with aren't the only [...]
