Blog
How to Handle Customer Complaints: 5 Steps to Turn Detractors Into Promoters
Handling customer complaints can be tricky. These 15 tips from our team of CX experts will help your team handle issues effectively, quickly and positively.
Managing Call Center Overflow
When it comes to customer service, time is of the essence—nearly 60% of customers said that long waits or hold [...]
How To Avoid Call Center Turnover
If your call center agents are leaving faster than you can replace them, you’re not alone—and it’s not (entirely) [...]
The Importance of Customer Satisfaction Surveys [And How to Run One Effectively]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the single-question CSAT surveys you’re likely familiar with aren't the only [...]
The Benefits of Outsourcing Call Center Services to Mexico
Nearshoring is a huge trend in CX right now—but is it worth the hype? If you’ve been considering outsourcing [...]
Top 6 Industries That Can Benefit from Business Process Outsourcing
Is your internal team spread too thin? Looking to optimize resources while reducing costs? Searching for ways to make [...]
Call Center Infrastructure Pitfalls to Avoid
If you’re in the midst of designing or developing a call center, you already know there’s a lot to [...]
How to Create a Customer Loyalty Program (While Creating Customers for Life)
When it comes to brand loyalty, are your customers more Rick Astley (“Never gonna give you up, never gonna [...]
