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Call Center Infrastructure Pitfalls to Avoid
If you’re in the midst of designing or developing a call center, you already know there’s a lot to [...]
How to Create a Customer Loyalty Program (While Creating Customers for Life)
When it comes to brand loyalty, are your customers more Rick Astley (“Never gonna give you up, never gonna [...]
5 Signs That Your Business Needs Inbound Call Center Services
Are you struggling to manage your inbound call center? Considering whether outsourced services could be a benefit to your team?Inbound [...]
Clienteling: Building a Successful Strategy
It’s 2023, and clienteling has gotten an upgrade. Gone are the days where clienteling simply meant knowing your customer’s [...]
Improving Call Efficiency: 20 Must-Know Tips You Can Implement Now
Not so fun fact: a survey of US customers revealed that nearly 66% of customers will hang up after [...]
Spanish Call Centers: How To Pick The Right Multilingual Call Center Partner
Finding the right Spanish call center to provide multilingual customer service for your organization is not easy. Not only [...]
Addressing Language Barriers in Multilingual Call Center Services
Is your customer service team increasingly running into language-based misunderstandings and miscommunications? If so, it might be time to [...]
The Future of Outbound Call Center Services: Trends to Watch For in 2023
At one time, it may have been enough to outfit outbound call center agents with a handheld phone, a list [...]
