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Improving Call Efficiency: 20 Must-Know Tips You Can Implement Now
Not so fun fact: a survey of US customers revealed that nearly 66% of customers will hang up after [...]
Spanish Call Centers: How To Pick The Right Multilingual Call Center Partner
Finding the right Spanish call center to provide multilingual customer service for your organization is not easy. Not only [...]
Addressing Language Barriers in Multilingual Call Center Services
Is your customer service team increasingly running into language-based misunderstandings and miscommunications? If so, it might be time to [...]
The Future of Outbound Call Center Services: Trends to Watch For in 2023
At one time, it may have been enough to outfit outbound call center agents with a handheld phone, a list [...]
Outsourcing and Call Center Security: Protecting your Customer Information
Does outsourcing necessarily make your data less secure? Or is it possible to protect customer data just as well [...]
Nearshore Call Center Outsourcing: The Benefits of Working with a Nearby Partner
Nearshoring, offshoring, onshoring—when it comes to outsourcing, does location really matter? Picking the right outsourcing partner should be a [...]
5 Ways Chatbots Can Improve Customer Experience
If you’re not using chatbots to improve your customer experiences, evidence suggests you should be: 70% of Millennial shoppers [...]
How To Develop a Customer Service Strategy That Delivers
What constitutes a good customer service strategy? Obviously, service that improves customer experiences. A strategy that is both overarching [...]
