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Speech analytics can benefit call centers by turning audio from calls into actionable data, allowing for improved efficiencies and user experience.

Speech analytics can benefit call centers by turning audio from calls into actionable data, allowing for improved efficiencies and user experience.

Inbound and outbound call centers are two sides of the same coin, both handling essential business functions, but focused in opposite directions. Understanding the differences between inbound and outbound call centers and their unique value will help you determine their utility for your business. Let's take a look at some of the important differences between inbound and outbound call centers and what each brings to a business.

Using chatbots for your customer service gives a better user experience, frees up time for your team, and ensures you stay on-par with your competitors.

Using chatbots for your customer service gives a better user experience, frees up time for your team, and ensures you stay on-par with your competitors.