Blog
The Real Cost of Chat Support Outsourcing and How to Evaluate Providers
Chat support outsourcing done right protects your brand voice and cuts cost per interaction. Click now to read about pricing structure, vendor criteria, and a 30/60/90 ramp plan.
Fully Automated Customer Support Fails, but Human-in-the-Loop Fixes It
Full automated customer support can be efficient, but can break quickly, but having Human-in-the-Loop. Read about hidden costs, what HITL is in a BPO and examples of it in action to help support automated customer support.
The Differences Between Insourcing vs Outsourcing Explained
Analyze costs, risks, and benefits for enterprise scaling and resource management when we compare insourcing vs. outsourcing.
How Smartshoring Improves Call Center ROI
Learn more about how an outsourcing smartshoring model can improve a call center's ROI and why it is the future of CX outsourcing.
AI vs Human Agents: What Should You Automate in Customer Service?
Businesses can balance AI and human agents in customer service by adopting a hybrid support model that automates for efficiency and values the emotional intelligence of live agents, rather than choosing one over the other.
AI Agent Assist vs. Agentic AI: What’s the Difference?
AI agent assist and agentic AI are often used interchangeably, but they're fundamentally different.
Fully Automated Customer Support Fails, but Human-in-the-Loop Fixes It
Discover why fully automated customer support falls short and how a human-in-the-loop approach combines AI and empathy to improve CX and resolution rates.
How Customer Care Outsourcing Improves Customer Satisfaction
Is customer care outsourcing really worth it? We’ve been working with clients to manage customer care for decades, and [...]
