Hospitality Call Center Services

Deliver a 5-star guest experience

From booking reservations to ensuring a positive guest experience, our hospitality contact center agents are committed to accommodating your guests with whatever they need to enjoy their visit.

Get a Quote

Hospitality call center services overview

At ROI CX Solutions, we serve as an extension of your hospitality business to deliver a concierge-level experience for every guest. Our hospitality call center agents understand your visitors travel a long distance to create memories with friends, colleagues, and loved ones — and we’re here to ensure they have a 5-star experience. With 24/7 availability and multilingual support, we help you connect with potential and existing guests in their preferred language so you never miss an opportunity to serve them.

Get a Quote

Advanced technology integration

Vastly improve customer interactions with cutting-edge tools

24/7 availability

Your customers have full access to hospitality support, day or night

Multichannel support

Meet your customers where they are, using the channels they prefer to use

We understand the fluctuations within the hospitality industry

Working in hospitality isn’t easy. Your industry thrives on exceptional guest experiences, but seasonal demand fluctuations, last-minute bookings, 24/7 inquiries from international travelers, and special requests can strain your staff. Without the proper support, your team gets overwhelmed, operations become inconsistent and inefficient, and guest satisfaction takes a hit, especially during peak travel season. We’re here to save you the reputational risk and revenue loss.

Outage
management

High-stakes
inquiries

Sudden
demand spikes

Heavily regulated
industry

Hospitality solutions tailored to you

With ROI CX as your partner, you can provide high-quality 24/7 support that keeps your business running smoothly and your guests booking their next stay. Our customer service hospitality solutions include:

Multilingual Guest Support

24/7 Availability

Loyalty Program Management

Upselling & Cross-Selling Services

Customer Chat Services

Help Desk Provider

Get a Free Quote

The ROI of hospitality call center services

At ROI CX, we believe there’s no greater return on investment than customer satisfaction and loyalty. When you partner with our call center for hospitality, you can:

Increase Booking Conversion Rates

Keep your business running at full capacity.

Enhance Guest Satisfaction

Build customer loyalty by delivering a 5-star guest experience.

Reduce Costs & Scale Effectively

Save money on overhead costs while handling guest inquiries efficiently.

Why ROI CX?

ROI CX Solutions is well aware of the unique challenges you face in hospitality. Whether you need to manage customer service during a busy season, handle a question about billing, or answer one of the many questions your customers frequently ask, we have the resources, expertise, and capacity to handle it all for you.

We don’t just provide a call center; we give you an entire team of professionals who know the hospitality industry as a whole. Our hospitality call center solutions and world-class customer service (consistently reaching over 99% QA scores) bring your customer experience to the next level, all while saving you time, money, and resources.

How ROI CX supports hospitality partners like you

A world-renowned food retailer with 400 stores nationwide partnered with ROI CX after outgrowing their in-house call center. Experiencing rapid growth, they needed a trusted partner with a shared vision who could quickly step in and assist during their busy season.

ROI CX rose to the challenge by training a small team of dedicated hospitality call center agents ready to tackle a high volume of calls and deliver the support of a year-round team in a short lead time. The result? Read the entire case study below to find out!

Read the Full Case Study

Hospitality call center services FAQ

How can a hospitality call center improve guest satisfaction?

Our customer service hospitality agents provide fast, reliable, and professional support, resulting in lower wait times and better customer experiences.

Can you handle high call volumes during peak seasons?

Our call center agents manage high call volume during peak travel seasons to ensure every guest is cared for.

Do you provide multilingual customer service?

Our hospitality call center agents offer multilingual support to assist guests in their preferred language.

Can your call center integrate with hotel booking systems?

Yes, we integrate with most hotel booking reservation systems and CRMs to ensure a seamless data exchange between our customer experience platform and your hotel reservation systems.

How do hospitality call centers improve booking conversions?

Our hospitality call center agents are proficient in upselling, cross-selling, and handling reservations, ensuring maximum booking conversions.

Resources for hospitality providers

Restaurants & Hospitality CX Guide

How much does customer experience really matter when it comes to the food and hospitality industry? According to recent data, a lot. In 2023 and beyond, customer experience is creating a new competitive edge for leaders in food & hospitality, from fast food to fine dining, boutique hotels to luxury chains. No matter where your brand falls, customer experience can still be a major differentiator between you and competitors.

Call Center Outsourcing During Busy Season

Whether or not it takes place around the winter holidays or summer vacation, every business has a peak season, so it’s important to plan your call center outsourcing during busy seasons accordingly. Today, we’re discussing how to plan for your peak season customer support, the benefits of seasonal call center outsourcing, and how you can take advantage of these resources during your peak seasons.

How Customer Care Outsourcing Improves Customer Satisfaction

Is customer care outsourcing really worth it? We’ve been working with clients to manage customer care for decades, and the link between customer care outsourcing and customer satisfaction is obvious—to us, anyways. But if you’ve never outsourced your customer care before, it can feel like handing off a crucial piece of your business to an unknown partner.

Reviews

They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.

- Devin

ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them.

- Andy