Offshore call center outsourcing can be useful in various circumstances. However, there are several challenges that offshoring can pose for a business, problems that can be mitigated through a nearshoring solution. One such challenge is the major time difference between the client and their outsourcing partner in an offshoring model. Outsourcing to the wrong partner in a time zone on the other side of the world can cause difficulty in staffing agents during business hours. Additionally, that distance can also mean linguistic and cultural barriers, potentially making communication with you and your customers difficult and frustrating.

There can also be trouble with quality control when offshore partners are so far away. When partners are physically a world away, it makes it difficult to visit the site, and effective collaboration is less feasible. For a better solution, many businesses turn to nearshoring.