Benefits Of Excellent Customer Service [Tips & Examples]
Some may say that customer service is just another [...]
What Is a Call Center Job Like?
Working in a call center can be a rewarding [...]
How to Best Answer: “What Does Customer Service Mean to You?”
When applying for a customer service job, one question [...]
How to Reduce Hold Time in a Call Center
Reducing the amount of time your customers wait is a [...]
What Is the True Meaning of Customer Service?
It's hard to summarize what good customer service looks like [...]
Inbound Call Center Sales Techniques: Converting Customer Calls to Sales
How to Drive Sales in a Call CenterHaving excellent customer [...]
Phone Etiquette That Will Boost Your Customer Service
Whether you’re answering calls for a retail business, or you’re [...]
How to Deal With Verbally Abusive Customers
Any business owner, customer service associate or salesperson has countless [...]
Why The Customer Is Not Always Right
For decades, one old adage has enabled horrible behavior [...]
Best Practices for Cross-Selling & Upselling
From a consumer standpoint, cross-selling and upselling often seem like [...]
