Blog
What Does AHT Mean in Call Centers?
Learn what Average Handle Time (AHT) means, how to calculate it, and why it matters for call center efficiency and customer satisfaction.
How To Deescalate A Customer Service Situation
Master customer de-escalation with strategies that boost satisfaction, reduce churn, and protect your brand. Learn triggers, techniques, and tools for handling conflict with empathy and professionalism.
What Is an Omnichannel Contact Center?
An omnichannel contact center manages interactions with customer across many channels on one platform through cloud based software.
Why Every Call Center Needs Workforce Management Software
Check out what workforce management is, how it applies to call centers, and the features your workforce management software needs.
What Is IVR for Call Centers?
Explore top customer service automation examples that enhance efficiency, improve response times, and boost customer satisfaction.
What is a Consolidated Call Center?
Discover the advantages of a consolidated call center. Learn what it is, how it works, its benefits, and strategies for implementation.
Customer Service Automation Examples
Explore top customer service automation examples that enhance efficiency, improve response times, and boost customer satisfaction.
2025 Outlook for Call Centers: Trends to Watch
Stay ahead in the customer service industry with our 2025 outlook for call centers. Discover key trends shaping the future of BPO and customer experience.
