Blog
How to Get HVAC Leads
If you provide heating, ventilation, and air conditioning services, knowing how to get HVAC leads will help you generate [...]
How to Add Value to Customer Service Greetings
Many businesses focus on providing fast turnaround or excellent e-commerce support services to separate themselves from the competition, but [...]
How to Measure Customer Feedback
For a majority of US consumers, customer service is one of the main factors that determine whether they want [...]
What Is Call Center Software & Why Use It?
In today’s business environment, it’s crucial for companies to offer timely support to improve customer experience. Despite digital channels [...]
How to Improve eCommerce Customer Service
The way we do business has been shifting—at times stealthily, at other times wildly—into an increasingly online world where we [...]
What Is NPS in a Call Center?
Any business is constantly looking for ways to measure success and improve KPIs. There are a million things you can [...]
What Does a Call Center Representative Do? A Typical Day
Nearly 460,000 people work in call centers in the United States alone. Why? Because the industry is always growing [...]
What Is a Predictive Dialer in a Call Center [FAQs]
Call center agents make numerous calls each day. But between each call, there’s a risk of downtime while agents wait [...]
