Blog
9 Unexpected Advantages of Business Process Outsourcing (BPO)
Are you scrambling to tackle your daily to-do list each day before leaving the office? Or maybe you feel like [...]
How to Determine Customer Acquisition Cost [Step-by-Step]
It’s easy to get caught up in bringing in new customers any way you can, regardless of the time [...]
What Is Live Chat Customer Service?
Gone are the days where you’re kept on hold for over an hour waiting to talk to a customer [...]
What is a Virtual Call Center? Everything You Need to Know
What is a virtual call center? Rather than a large room filled with cubicles and representatives talking over each other, [...]
What is the Process of Lead Generation?
What is lead generation? Why is it important? What is the process of lead generation? Most companies today understand the [...]
Emotional Intelligence and Customer Satisfaction [Updated]
Every customer who interacts with your company wants to walk away feeling as though their needs have been met [...]
Nearshore Outsourcing: Advantages Over Offshore
It’s no secret that many of today’s top companies use outsourcing to save money and operate more efficiently. Many [...]
What Are Conversational Platforms? A Conversational AI Guide
You’ve heard buzz about conversational AI platforms, but do you really know what they are? And more importantly—how can your [...]
