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World-Class Customer Service Definition & Guide
Customer service gets a lot of hype these days—and yet many companies still aren’t doing all they can to [...]
Your Guide to Critical Sales Pipeline Stages
Every customer starts out as a humble prospect, and your sales pipeline defines their journey from one side to the [...]
Customer Service vs. Customer Support: What’s the Difference?
Talking about the difference between customer care and customer service can definitely feel like splitting hairs. Even the biggest companies [...]
Developing Customer Satisfaction Strategy: Complete Guide
Does it feel like figuring out what your customers want is one big guessing game? If you answered yes, you [...]
HVAC Business Management: Best Practices for Profitability
HVAC business management is an art that requires constant innovation. The industry is always changing, and new technology or seasonal [...]
Customer Service Trends in 2020: What You Need To Know
Most trends come and go quickly, but some of them totally transform the world around us. This is why it’s [...]
15 Ideas for Effective Cost Management
Learning to control costs in business seems fairly simple on the surface: create a budget and stick to it. [...]
Your Guide to Calculating and Improving Retention & Churn Rates
There are hundreds of metrics out there that your business could be calculating. We understand why you might feel [...]
