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What Is Customer Service Outsourcing?
When you hear the terms customer service outsourcing, or customer care outsourcing, you might think of frustrating conversations, long [...]
Abandon Rate: 6 Mistakes You’re Making (And How To Fix Them)
Many factors influence customer satisfaction, and one of the most significant indicators to measure is the abandon rate at [...]
10 Tips to Reduce AHT in Your Call Center Today
Guide To Average Handling Time AHT Formula What Causes High AHT 10 Tips To Improve Your AHT [...]
5 Proven Cost Reduction Strategies For Call Centers
In the modern, global economy, communication is integral for business success, making call centers into a profitable and integral [...]
How to Use Staff Leasing to Manage the Holiday Call Traffic
The holidays are a crazy time for all businesses, particularly retail, and especially if you are a small business with [...]
Why Your Business Needs 24/7 eCommerce Customer Service
Customer service can make or break a company. Even if you have a stellar product, if your customers don’t get [...]
What Is a Business Continuity Plan and What Are Its Benefits?
What is a Business Continuity Plan? A business continuity plan (BCP) details what your business will do during various [...]
Customer Support Outsourcing: 5 Proven Benefits
Outsourcing has become an important part of modern business strategies. Outsourcing key areas of your business such as customer [...]
