Blog
What to do When a Customer Has a Meltdown
Many customer service workers become emotionally compromised following an unpleasant encounter. Here's how to defuse the situation:
How You Benefit from Offering Multilingual Customer Service
If you have ever offered customer service to a non-native English speaker, you know the frustration of broken communication [...]
Help Customers Feel Valued by Responding to Feedback
Engaging with your customer as a company is one of the single most important things you can do. It [...]
