Blog
Telemarketing Practices of the 21st Century
Telemarketing has a long history woven with ingenuity and advancement. We now find ourselves in the 21st century, and [...]
PCI and HIPAA Compliant Call Centers
Imagine your version of perfect customer service. You’re probably thinking assistance and advice, hopefully with kindness and transparent salesmanship. What [...]
Customer Service Phrases: The Dos and Don’ts
What Skills Should a Call Center Agent Possess? The best call center agents are excellent communicators who have extensive [...]
3 Transparent Companies and What They Teach Us
According to a 2013 Gallup poll, 60% of American consumers feel dissatisfied with big corporations. As to the points leading to [...]
Will Telemarketing Work for You?
Every business manager and executive wants to deepen their company's relationship with customers. They want to understand their clients' [...]
What to do When a Customer Has a Meltdown
Many customer service workers become emotionally compromised following an unpleasant encounter. Here's how to defuse the situation:
How You Benefit from Offering Multilingual Customer Service
If you have ever offered customer service to a non-native English speaker, you know the frustration of broken communication [...]
Help Customers Feel Valued by Responding to Feedback
Engaging with your customer as a company is one of the single most important things you can do. It [...]
