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Automotive Call Center Services

Automotive BPO built for performance and customer loyalty

When customers have questions or need support on the road, they expect fast, reliable service. Our highly trained agents work closely with you to care for your customers and build long-lasting loyalty with our tailored automotive BPO.

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Automotive contact center services overview

At ROI CX Solutions, we partner with automotive agencies to deliver high-quality customer care through our automotive call center services. Our dedicated agents are an extension of your business, handling everything from incoming customer calls and appointment scheduling to escalated service requests. We understand that working in the automotive industry presents unique challenges. That’s why our automotive contact center BPO delivers personalized, timely support that lets you focus on driving your business forward.

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Advanced technology integration

Vastly improve customer interactions with cutting-edge tools

24/7 availability

Your customers have full access to utilities support, day or night

Multichannel Support

Meet your customers where they are, using the channels they prefer to use

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

We get your industry’s challenges

The automotive industry has many moving parts — and we’re not just talking about vehicles. From managing high customer call volumes and managing service appointments to dealing with walk-ins, extended warranty claims, and roadside assistance, every aspect demands attention and requires all hands on deck. With so much happening at once, operational efficiency and customer experience can suffer, leading to long wait times, frustrated customers, and missed sales opportunities.

High customer call volumes

Urgent inquiries

Roadside assistance calls

Warranty claims

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Automotive BPO solutions tailored to you

With ROI CX, you don’t have to carry the heavy load alone. Our automotive contact center agents have the knowledge and tools to handle the customer-facing side of your business, ensuring top-quality service without the added stress.

Inbound Call Support

Service & Appointment Management

Billing & Payment Support

Overflow & Afterhours 24/7

Customer Chat Services

Lead Generation

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Benefits of ROI CX automotive BPO services

Partnering with ROI CX means more than outsourcing tasks — increasing customer satisfaction and driving business growth. Here’s what our automotive call center services can do for you:

Greater Efficiency

Free up time to focus on high-priority tasks, reduce wait times, and prevent employee burnout.

24/7 Availability

Your customers will always get the support they need after hours or on the weekends while employees are away.

Cost Savings

Lower your overhead costs with a highly-trained team and the technology needed to assist your customers.

Hear from a satisfied client

I would absolutely recommend ROI CX Solutions! They took our program and beat out several different centers in results. In fact, they’ve grown our program substantially with their recommendations!

- James

Compliance

We know that regulated industries like utilities providers are held to a high standard so we hold ourselves to the same level. We prioritize security and strict compliance with industry regulations. That means that all customer communications we handle are highly secure and kept compliant with the highest industry standards. We make certain that customer data and communications are given the utmost care and confidentiality.

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“We are thrilled to have ROI CX Solutions exceed our expectations with their innovative approach to appointment setting. By utilizing their two-step strategy, we were able to triple the number of appointments set for partnered dealerships while still maintaining our high standard of quality. Their commitment to training and equipping our expanded team, even as it grew by an impressive 150%, allowed us to scale our operations confidently and set a new gold standard for CX interaction. We are proud to have set the bar high for our industry.”

Our services

ROI CX provides various contact center solutions, ensuring customers receive the best service possible while all hands are on deck.

Call center outsourcing

BPO & business support

After-hours & overflow support

Billing & payment support

Inbound support

Survey & feedback services

Business woman by computer for a job in the office.

Why ROI CX?

ROI CX Solutions is well aware of the unique challenges you face in the automotive industry. Whether you need to manage customer service during an outage, handle a question about billing, or answer one of the many questions your customers frequently ask, we have the resources, expertise, and capacity to handle it all for you.
We don’t just provide a call center; we give you an entire team of professionals who know your business and the automotive industry as a whole. Our BPO solutions and world-class customer service (consistently reaching over 99% QA scores) bring your customer experience to the next level, all while saving you time, money, and resources.

                   

How ROI CX supports automotive partners like you

A disruptor in the automotive industry turned to ROI CX when they faced a lack of internal resources to support high call volumes. We proposed a two-step approach: access to a team of highly-trained agents and CRM integration. The result? Read our full case study below to find out!

Read the Full Case Study

Automotive BPO services FAQ

How can an automotive call center improve customer retention?

An automotive contact center offers multiple advantages to improve your customer retention. With our automotive contact center BPO, you have direct access to a team of dedicated agents who provide 24/7 support through multiple channels to communicate with your customers.

Our agents are trained on your business and use the latest innovative technology to ensure customers receive the personalized service they deserve.

What types of automotive businesses can benefit from call center outsourcing?

At ROI CX, we support all automotive businesses, from oil change services and car washes to auto dealerships and manufacturers.

Do you provide after-hours and weekend support?

Yes! Our automotive contact center agents offer 24/7 support to care for your clientele when your employees are off the clock, so you never miss an opportunity to serve your customers.

Resources for automotive industry providers

Automotive CX Guide

Go to Resource

How Customer Care Outsourcing Improves Customer Satisfaction

Go to Resource

Essential Call Center Performance Goals

Go to Resource

Tech stack

We utilize a full stack of customer service and support solutions, including:

Reviews

They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.

- Devin

ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them.

- Andy

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.