How Business Owners Can Prepare for the Busy Holiday Season
The holiday season is indeed the most wonderful time of [...]
5 Things You Need to Ask Before Hiring a Call Center
Evaluating the effectiveness of a call center strategy is [...]
5 Steps to Turn a Negative Call Into a Positive One
Anyone who has worked in a call center knows [...]
5 Things to Consider About Professional Call Centers
Most outsourced businesses claim to offer professional services and [...]
Telemarketing Practices of the 21st Century
Telemarketing has a long history woven with ingenuity and [...]
PCI and HIPAA Compliant Call Centers
Imagine your version of perfect customer service. You’re probably thinking [...]
Customer Service Phrases: The Dos and Don’ts
What Skills Should a Call Center Agent Possess? The [...]
3 Transparent Companies and What They Teach Us
According to a 2013 Gallup poll, 60% of American consumers feel [...]
Will Telemarketing Work for You?
Every business manager and executive wants to deepen their [...]
What to do When a Customer Has a Meltdown
Many customer service workers become emotionally compromised following an unpleasant encounter. Here's how to defuse the situation:
