Telemarketing Practices of the 21st Century
Telemarketing has a long history woven with ingenuity and [...]
PCI and HIPAA Compliant Call Centers
Imagine your version of perfect customer service. You’re probably thinking [...]
Customer Service Phrases: The Dos and Don’ts
What Skills Should a Call Center Agent Possess? The [...]
3 Transparent Companies and What They Teach Us
According to a 2013 Gallup poll, 60% of American consumers feel [...]
Will Telemarketing Work for You?
Every business manager and executive wants to deepen their [...]
What to do When a Customer Has a Meltdown
Many customer service workers become emotionally compromised following an unpleasant encounter. Here's how to defuse the situation:
How You Benefit from Offering Multilingual Customer Service
If you have ever offered customer service to a [...]
Help Customers Feel Valued by Responding to Feedback
Engaging with your customer as a company is one [...]
