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Why You Should be Outsourcing Lead Generation
Generating high-quality leads can be one of the toughest aspects of running your business. You can have the best [...]
5 Signs You Should Outsource to a BPO Company
Determining whether or not it’s time for you to outsource to a BPO company can be an intimidating task. [...]
The Best Methods to Collect Feedback From Customers
The world of e-commerce is booming. Now more than ever, companies are analyzing their company strategies, website design, and [...]
How Live Chat Can Increase Online Sales
According to Oberlo, there will be over 230 million US digital buyers in 2021. With online shopping becoming the population's [...]
4 Call Center Trends – What to Expect in 2022
A call center is a team of on-site or remote employees who take inbound and outbound calls. One of the [...]
5 Key Elements of a Call Center
Call centers have many elements that directly impact their performance like any other business. Here’s a quick look at [...]
Contact Center Compliance: What You Need to Know
Contact center compliance refers to the standards that a contact center must follow to protect its customers and the [...]
The Difference Between Occupancy and Utilization in a Call Center
Call centers use a variety of metrics to assess the overall efficiency of their workforce and pinpoint areas for [...]
