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How to Improve eCommerce Customer Service
The way we do business has been shifting—at times stealthily, at other times wildly—into an increasingly online world where we [...]
What Is NPS in a Call Center?
Any business is constantly looking for ways to measure success and improve KPIs. There are a million things you can [...]
What Does a Call Center Representative Do? A Typical Day
Nearly 460,000 people work in call centers in the United States alone. Why? Because the industry is always growing [...]
What Is a Predictive Dialer in a Call Center [FAQs]
Call center agents make numerous calls each day. But between each call, there’s a risk of downtime while agents wait [...]
Why Good Telephone Customer Service Is Important in Business
Today’s marketing advice tends to swirl around the importance of having a social media presence or innovative customer service [...]
The Difference Between a Call Center and Service Desk
On the surface, the nuances of different types of customer service may not seem that important. But when you’re trying [...]
How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety of issues as part of their everyday job. A customer [...]
3 Key Differences Between Customer Support & Technical Support
No matter what industry your business is in, you’ll need to provide customers with stellar customer service when they experience [...]
