Blog
Customer Service Chatbots
Using chatbots for your customer service gives a better user experience, frees up time for your team, and ensures you stay on-par with your competitors.
Newsweek & Forbes Name ROI CX Solutions Clients as Best Customer Service Brands in 2024
ROI CX Solutions is excited to announce that several of our clients have been recognized for their exceptional customer service [...]
Time Zone Advantages: How 24/7 Call Center Services Provide Round-the-Clock Support
Is a 24/7 BPO team worth it? The short answer is: for most teams, yes! If you haven’t worked with [...]
Onshore vs Offshore: A Guide to Business Outsourcing Options
When it comes to outsourcing, is it worth keeping things close to home, or should you outsource somewhere further [...]
Luxury Retail Clienteling: Enhancing the High-End Shopping Experience
Luxury isn’t just about the product—it’s also about the entire experience customers have with your brand: the relationship they [...]
Inbound Call Center Solutions: When Software Isn’t Enough
When it comes to call center solutions—alongside many other elements in growing brands—the first response is often to scale up [...]
Maintaining Call Center Compliance in Enterprise Operations
Call center compliance—no one likes to think about it, yet it’s also essential to get right. The impact of non-compliance [...]
How Customer Care Outsourcing Improves Customer Satisfaction
Is customer care outsourcing really worth it? We’ve been working with clients to manage customer care for decades, and the link [...]
