Blog
What Is the True Meaning of Customer Service?
It's hard to summarize what good customer service looks like in a one-word answer or a tidy, concise phrase. A [...]
Inbound Call Center Sales Techniques: Converting Customer Calls to Sales
How to Drive Sales in a Call CenterHaving excellent customer service in a business is a great driving force behind [...]
Phone Etiquette That Will Boost Your Customer Service
Whether you’re answering calls for a retail business, or you’re operating a call center, phone etiquette is an important part [...]
How to Deal With Verbally Abusive Customers
Any business owner, customer service associate or salesperson has countless interactions with customers from day to day. Some interactions may [...]
Han Butler Steps Up as New ROI Call Center President
AMERICAN FORK -- ROI Call Center Solutions, a provider of specialized inbound and outbound outsourced customer service, recently announced the [...]
BPO Definition & Types: 4 Keys to Drive BPO Success
Business Process Outsourcing (BPO), when done correctly, can help you cut costs all while increasing customer service and giving [...]
Why The Customer Is Not Always Right
For decades, one old adage has enabled horrible behavior from angry customers and encouraged managers to disregarded the needs [...]
5+ Pitfalls of Outsourcing and How to Avoid Them
As your business grows, it may be difficult to build your internal infrastructure quickly enough to meet its needs. [...]
