Blog
Does Your Business Value Customer Feedback?
Regardless of the type of business you own, it’s likely that you’re receiving feedback from customers on a daily basis, [...]
How to Say Yes to Your Customer Even if the Answer Is No
Even if standout customer service is one of your highest brand priorities, you can’t simply say yes to every customer [...]
How To Provide Excellent Customer Service: An Expert’s Guide
Example of What Good Customer Service Is In 2009, an elderly man in Wayne, PA was snowed-in during a winter [...]
3 Ways To Dispel Customers’ Fear of Customer Service
Customer feedback is vital to the success of your business. However, for every customer that offers a complaint or negative [...]
The Future of Outbound & Inbound Call Center Services
As the shift of business is turning more toward customer satisfaction, call centers have become more important now than ever [...]
What Is BPO, And How Does It Help Business Owners?
As your business grows and your customer base begins to expand, you might consider outsourcing some of your work to [...]
5 priorities for Smoother Call Center Operations
Coming to the close of the first month of 2016 gives an opportunity to review and re-evaluate your call [...]
How Business Owners Can Prepare for the Busy Holiday Season
The holiday season is indeed the most wonderful time of the year, especially if you are a business owner in [...]
