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Customer Service / Care

Tech supportToday many companies find customer service outsourcing to be the perfect solution for their customer support needs. An outsourcing solution frees businesses from the time and expenses required to run effective customer support. Outsourcing support services is a proven method of providing services that eliminate the overhead cost of hiring and managing additional employees. Outsourcing customer service allows companies to focus their time and efforts on building their customer base so their business can rapidly expand. When selecting a customer service outsourcing solution, consider us here at ROICallCenterSolutions.com where our customer support and service programs are some of the best in the industry.

Quality Support Service

You want your customer service outsourcing solution to be transparent to your customers. It’s crucial that they feel as though they’re calling your company or that they’re speaking to your employees and that they communicate with people who know your products, services, culture and brand. Our employees are trained to effectively address technical concerns and provide a support solution for your specific products, and are also equipped with the knowledge required to assist your customers in quickly finding a solution. Because we understand how important it is to your business, our programs allow you to analyze our customer service outsourcing performance to help make sure that your support programs have the flexibility to respond to unforeseen trends and call volume surges.

Outsourcing Support Programs

In addition to the obvious advantage of saving money on hiring and managing employees, outsourcing support programs have many advantages. When searching for the perfect solution for your support service needs, it’s important to find a solution that offers a wide range of programs to meet all your business needs. Here at ROICallCenterSolutions.com our customer service programs include:

  • Inbound / Outbound Telemarketing
  • Customer Care / Customer Support
  • Technical Support Services
  • Overflow/After Hours Customer Support
  • E-commerce Order Taking
  • Third Party Verification
  • Direct Response Order-Taking
  • Catalog Sales
  • Seminar Reservations and Appointment Setting
  • Answering Services
  • Application Processing
  • Customer Surveys
  • Order Taking
  • Dedicated Agents
  • Product Information Requests
  • Subscription Renewals
  • Direct Mail
  • Virtual Receptionist Services
  • Voice Mail
  • Web-Chat / Email Response
  • Toll Free Numbers and Greetings
  • Customized Customer Service Solutions

Our customer service outsourcing programs include real-time online data access to our client’s databases via the Internet or direct connect. Of course the best advantage of our customer support and service programs here at ROICallCenterSolutions.com is that we offer you 24/7 customer support service to enhance your business. Contact us today to discuss how our combination of experience, talent, and technologies can meet your customer support service needs.

Discover for yourself the ROI Solutions difference, simply call us today at (385) 207-7588 or email us at sales@365roi.com.