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Interactive Voice Response (IVR)

 

Closeup of male telemarketing salesperson holding a telephone receiver dialing phone number to make a business call.

ROI Call Center Solutions has experience with several types of Interactive Voice Response (IVR) systems to support our live-operator inbound call center services. We support several types of applications, including forced pre-call messages, information delivery, menu routing, warm transfers, and others.

We have IVR capabilities on site through our various technology platforms in conjunction with live operator programs to assist clients in reducing costs associated with basic and/or repetitive call requests. We primarily utilize our IVR system for front-end messages or call routing options (i.e., press 1 for customer service, press 2 for sales, etc.).

What is an IVR System?

An interactive voice response system is the comforting voice at the beginning of a call that prompts you to “press 1 to talk with a customer service representative.” It allows you to channel customers through a customized phone experience, so they can be connected to the most appropriate person. Ultimately, it decreases the frustration of your callers, and allows you to reduce costs by streamlining your customer service process.

Call ROI Solutions for a Free Consultation Today

Interested in learning more about how you can benefit from an IVR system? Discover for yourself the ROI Solutions difference, simply call us today at (385) 207-7588 for your free consultation, or email us at [email protected].