SERVICE, SERVICE, SERVICE
Regardless of the industry or need, ROI Call Center Solutions knows that the most important service we can provide is excellent service!
ROI Call Center Solutions uses our expertise to deliver a total package of contact center services and technologies! You can rest assured knowing that your contact center partner is representing your business in the professional way you expect.
Multichannel Services or Full Business Support Services
Whether live voice, live web chat, email response, or interactive voice response (IVR), ROI Call Center Solutions provides the range of contact center services you can expect from an industry leader. We specialize in customer service, technical support, help desk and sales conversion services delivering results via all channels.
At ROI Call Center Solutions, we offer extensive inbound experience and knowledge in contact center services, with a variety of applications in both the business-to-consumer and business-to-business markets. With four call center facilities and hundreds of workstations, we have the capacity to handle millions of calls each year. This capacity provides our clients with the best of all worlds; superior quality, experience and “hands on” service coupled with the advanced technical capabilities of the finest contact centers in the United States. We work hard to assure that we not only meet, but exceed your company’s expectations. Our experienced contact center professionals deliver effective customer solutions by maintaining superiority in all areas of our operations.
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Outbound Call Center Teleservices
In conjunction with your inbound program, ROI Call Center Solutions can assist with your outbound tele-services needs as well. We have experience with a variety of outbound call types in the areas of business-to-business and business-to-consumer marketing. Our outbound experience, combined with our advanced technical solutions and our commitment to quality, has helped us achieve exceptional results for our clients.
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Interactive Voice Response (IVR)
ROI Call Center Solutions has experience with several types of IVR applications to support our live-operator inbound call center services. We primarily utilize our IVR for front-end messages or call routing options. (i.e., press 1 for customer service, press 2 for sales, etc.)
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Live Web Chat and Email Response
ROI Call Center Solutions agents will communicate with your website prospects through advanced live web chat functions to turn web shoppers into buyers – increasing sales conversions and enhancing the customer service experience on your website. We currently have email and additional web capabilities from all agent desktops. We offer clients extensive web technology that allows customers’ interaction with contact centers through email.
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ROI Call Center Solutions works hand-in-hand with many companies, handling bilingual (English & Spanish) customer service, sales and up sell calls each year. With years of experience, we will proactively drive your business objectives and goals through superior account management, bilingual customer service, and with state-of-the-art-technology.
ROI Call Center Solutions is partnering with leading fulfillment services companies in order to provide a one-touch point relationship for both contact center and fulfillment services. These industry leading fulfillment companies have been providing fulfillment services to Fortune 1000 companies for years and represent some of the best fulfillment and marketing services in the country.
Call ROI Call Center Solutions today at (385) 207-7588 or email us at [email protected].